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Tram Driver National Occupational Standards Review

Welcome! Help shape future of National Occupational Standards for Tram Drivers:

UKTram are working with the Tram industry to review the existing National Occupational Standards for Tram Drivers. NOS set out the skills, knowledge and understanding required to undertake a particular task or job role to a nationally recognised level of competence, helping to formalise training requirements for employers and employees across the UK.

As the name suggests, NOS are developed at occupation/job role level and are structured to reflect the key functions and activities undertaken by individuals engaged in that job role. Activities are broken down and presented within individual standards of competence. There are 19 proposed standards for tram drivers.

We now invite input from the wider industry to ensure the National Occupational Standards fully reflect your needs.

Functional Map
An analysis of the main functions of the role of Tram Driver has been performed. The exercise is designed to identify which standards need to be written to ensure that the key functions are covered. The functional map can be accessed here Tram Driver Functional Map V2.0

Standards
19 draft standards covering the main functions of the Tram Driver role have been developed and can be accessed here:

Unit 01 – Prepare for work in the tram and tramway environment v2.0 JW

Unit 02 – Maintain effective working relationships with colleagues in the Tram and Tramway environment v2.0 JW

Unit 03 – Contribute to health and safety in the Tram and Tramway environment v2.0 JW

Unit 04 – Contribute to the security of the tram and tramway environment v2.0 JW

Unit 05 – Manage conflict in the Tram and Tramway environment v2.0 JW

Unit 06 – Communicate effectively in the Tram and Tramway environment v2.0 JW

Unit 07 – Improve the customer experience in the Tram and Tramway environment v2.0 JW

Unit 08 – Contribute to environmental good practice in the Tram and Tramway environment v2.0 JW

Unit 09 – Develop your own work skills, knowledge and behaviours in the Tram and Tramway environment v2.0 JW

Unit 10 – Handover responsibility of a Tram vehicle v2.0 JW

Unit 11 – Assist with keeping vulnerable customers safe in the Tram and Tramway environment v2.0 JW

Unit 12 – Help customers who have disabilities and particular requirements in the Tram and Tramway environment v2.0 JW

Unit 13 – Assist with the local movement of tram vehicles to meet operational requirements v2.0 JW

Unit 14 – Provide assistance during tram vehicle recovery v2.0 JW

Unit 15 – Take a Tram vehicle out of service v2.0 JW

Unit 16 – Bring a Tram vehicle into service v2.0 JW

Unit 17 – Operate and control a Tram vehicle safely and efficiently v2.0 JW

Unit 18 – Deal with incidents, accidents and emergencies during a Tram journey v2.0 JW

Unit 19 – Respond to abnormal working conditions during Tram operations v2.0 JW

We welcome feedback on the functional map and the draft standards via the survey link below:

https://survey.sogosurvey.com/r/MJcD0b

Please note that the closing date for the survey is 22 May 2020.

Our National Occupational Standards Privacy Notice sets out how UK Tram uses and protects any information you give us as part of the consultation. Privacy Notice NOS

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