NET gains major customer service boost
Nottingham’s tram network has scored highly in a survey measuring customer satisfaction. A benchmarking report from the highly respected Institute of Customer Service (ICS) shows Nottingham Express Transit (NET), scored a roaring 83 out of 100. In the UK Customer Service Index (UKCSI), the average for all UK businesses currently stands at 77 with the […]
All Aboard for the Santa Tram Express
Children and parents who have been supported by Edinburgh Children’s Hospital Charity received an early Christmas present.
Benchmarking in the spotlight
The benefits of business benchmarking have been put in the spotlight at a meeting of marketing and customer service professionals from across the UK’s light rail sector. At a recent meeting organised by UK Tram they heard how a number of tram operators were already outperforming the wider transport sector when it comes to customer […]
Metro teams release safety video to mark Road Safety Week
A series of safety videos are being released by West Midlands Metro and Midland Metro Alliance as testing and commissioning intensifies for the Birmingham Westside Metro extension ahead of December’s opening. The videos, which have been released to mark Road Safety Week taking place between 18 and 24 November 2019, illustrate simple tips to keep […]
Put your first foot forward with free tram travel this Hogmanay
For a fourth year Edinburgh Trams will be providing free Hogmanay travel between West End and Edinburgh Airport waiving the need for party goers to purchase a ticket home after ringing in 2020. To help customers enjoy a packed programme of celebrations, Edinburgh Trams has teamed up with Edinburgh’s Hogmanay producer, Underbelly, to run free […]
